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App FAQ

General

How was Cradle developed?

The process and idea for Cradle was developed over years of in-person, one-on-one sleep consultations provided by the founder of this app. She found that families were struggling to fit into pre-made sleep programs and felt restricted by their limited options. This app is based on the sleep questionnaire, planner, and follow-up advice that she gathered over the past ten years of providing developmental sleep support to families.

What are the benefits of Sleep Training?

Sleep is one of the most essential needs for children to meet their developmental milestones on time. In addition to helping support the brain’s development it also provides an opportunity for children to learn how to self-soothe. As children get older self-soothing is a primary skill for learning how to cope with stress so that your child is spending most of the day calm and regulated. Children under the age of 3 years need almost 2x as much sleep as an adult to support brain development. Interruption to this sleep pattern can cause health problems, mood dysregulation, and developmental delays.

What if my baby isn’t old enough for a sleep plan?

Babies who are too young for a structured sleep program are best served by organizing their sleep and feeding cycles on a schedule. Establishing a schedule our meals and sleep is one of the best ways to support early sleep development. Additionally, this app provides troubleshooting tips for parents of infants to screen for common sleep pitfalls specific to this age group.

Why should I pay for Cradle?

Cradle provides a streamlined process for building and following your personalized sleep plan. The fee for Cradle is based on current cost for sleep training books/resources available to parents for children in this age group. The difference between a book versus the Cradle sleep training app is that the app allows parents to set up their own intervention while receiving specific information pertaining only to what they’re experiencing at the time. This saves parents the effort of reading additional information that may or may not apply to their child’s sleep training experience.

What is included in the Cradle app?

Cradle provides a customizable Sleep Routines (for babies 0-4 months) and Sleep Plans (for babies 5-24 months). Through the app, you can track feedings, diapers and sleep activities. The app provides detailed information to help you every step of the way as you work to get your baby on a Sleep Schedule. There is also a robust FAQ filled with information.

Will my Cradle account work online?

Cradle is currently an iOS mobile app only. All of your baby’s information is stored on a server and you can access it through another device with the login you created. You can also export tracked data from the settings menu at any point.

What should I do if the app crashes/freezes?

If the app crashes or freezes, try force quitting it by double clicking the home button of your phone and swiping up on the cradle screen.

How can I rate the app in iTunes?

On the last day of your plan, Cradle will ask if you’d like to rate the app in iTunes. If you did not like or had problems with the app, we invite you to send us feedback at: [email protected].

How can I let Cradle know I have an issue or suggestion?

If you an issue or suggestion, we invite you to send us feedback at: [email protected].

Video Tutorials

Get Started + Sleep Plan Setup

Your Dashboard + Editing Tracked Info

Syncing

I would like to allow other caretakers such as a spouse or nanny to access my baby’s account and log information. How do I sync them?

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Sync with Other Users.”
  • Select “Manage Synced Users” from the pop up menu.
  • Select “Share Sync Code” to Message, Email or AirDrop your code to other users. This code will expire after 50 hours. To generate a new code select “Generate New Code.”

Related

Can I add multiple babies to the same account?

At this time you can only register one baby to a given account. However, your account will never expire, so once you finish a sleep plan for one baby, you can create a new one for another baby. You can also sync with other users to manage multiple babies.

What will users I’ve synced to my account have access to?

Users you’ve synced to your baby’s account will automatically be able to log sleep, feeding and diaper events, as well as log past information and update notes. However, only the creator of the account is able to create/adjust/delete a sleep plan or sleep routine, edit sensitive information such as the account settings or profile information, and add/manage synced users.

Related

How do I sync with another user’s account?

I already have an account:

  • Ask the user you’d like to sync with to share their sync code with you.
  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Sync with Other Users.”
  • Select “Enter a Sync Code.”

I don't have an account yet:

  • Ask the user you’d like to sync with to share their sync code with you.
  • Download Cradle from the app store and Sign Up.
  • Select “Sync with an Existing Baby.”
  • Enter the sync code that has been shared with you and begin logging information.

Related

How do I switch between multiple synced accounts?

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “ Sync with Other Users.”
  • Select “Manage Baby Accounts” on pop up menu.
  • Select the account you would like to access.

How do I view all of the users I've synced to my account?

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “ Sync with Other Users.”
  • Select “Manage Synced Users.”
  • To remove a user, simply select “Remove” on this screen.

Account Setup

How do I edit the email associated with my account?

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Under Account Preferences, select the email associated with your account and use the keyboard to edit.

How do I edit the password associated with my account?

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Log Out.”
  • Make sure you are on the “Log In” not “Sign Up” screen and select “Forgot Password?”
  • Enter the email associated with your account, select “Send Reset” and check email. Follow the emailed link to reset your password. Your new password should be active within a minute or two.

I forgot my password. How do I reset it?

If you forgot your password, you can easily reset it through the app. First go to the Login screen then select “Forgot Password?” and check the email associated with your account.

How do I change my baby’s photo, name, birthday or gender?

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select the area containing your baby’s photo, name birthday and gender.
  • To edit your baby’s name or birthday: Select the current information.
  • To edit your baby’s gender: Toggle between the options
  • To edit your baby’s photo: Select the current photo and then “Take Photo” or “Choose from Library” from the pop up menu

Sleep Routines & Sleep Plans

What is a sleep routine and how do I set one up?

Babies under 5 months old are too young to benefit from a full sleep plan and are best served by a sleep routine. Sleep routines help prepare babies for sleep training by organizing their sleep and feeding schedules. Establishing these routines is one of the best ways to support early sleep development. To set up a sleep routine:

  • Select the “Finish Routines Setup” button on the Cradle home screen.

OR

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Set Up Sleep Routine.”

What is a sleep plan and how do I set one up?

Babies 5-24 months old are the ideal age for sleep training through a sleep plan. Cradle sleep plans provide personalized options for all types of sleepers to regulate specific patterns around sleep. Establishing these patterns helps babies learn to self-soothe and ultimately reach developmental milestones on time. To set up a sleep plan:

  • Select the “Finish Plan Setup” button on the Cradle home screen.

OR

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Set Up Sleep Plan.”

What is the difference between a sleep plan and a sleep routine?

Sleep plans regulate the specific patters around sleep to ultimately help babies reach developmental milestones on time. They are ideal for babies 5-24 months old, who are developmentally ready to learn self soothing techniques. Babies under 5 months old are too young for this sort of sleep training and are instead served best by sleep routines. Sleep routines focus simply on organizing sleep and feeding events, rather than regulating them. Establishing these routines is one of the best ways to support early sleep development.

How do I modify or create a new sleep plan or sleep routine if I don’t like my original one?

At this time, the only way to modify your current plan or routine is by creating a new one. To do this:

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen
  • Select “Pause or Remove Sleep Plan.”
  • Select “Create New Sleep Plan” from the pop up menu.

How do I pause my sleep plan?

We understand illness, travel and other unexpected scenarios may arise mid-plan. In these cases, users can pause their sleep plan for up to one week. The longer a plan is paused, the more difficult it may be for your baby to seamlessly begin again. Beyond one week, your plan will be deleted and you will be prompted to start over, as your baby’s learning process needs to be “re-set.” To pause your plan:

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Pause or Remove Sleep Plan.”
  • Select “Pause Current Sleep Plan” from the pop up menu.
  • To resume your plan, select “Resume Sleep Plan” from the Cradle home screen.

Can I remove/delete a plan I’ve created and use Cradle simply as a tracker?

Yes! Although removing/deleting a plan is permanent, it will not affect any of your previously logged data. To do this:

  • Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.
  • Select “Pause or Remove Sleep Plan.”
  • Select “Remove Sleep Plan” from the pop up menu.

Can I add a sleep feed after I’ve setup my plan or routine?

At this time, the only way to add a sleep feed to an existing sleep plan or sleep routine is to recreate the original plan or routine.

Related

How do I change my plan’s start date?

You can change your plan’s start date by selecting “Change Start Date” on the last page of your Sleep Plan setup.

How long does a sleep plan usually last?

Sleep Plans typically take 14 days to complete, but can be shortened or lengthened by factors such as crying wait time, support removal, and user consistency.

Sleep, Feeding, and Diaper Entries

Why is tracking food, diapers and sleep so important for my sleep plan?

Tracking food, diapers, and sleep enables the app to screen for any problem areas that might affect a successful outcome of a child reaching his/her sleep goals. Dehydration, reactions to foods, and diaper output can indicate that there may be a medical component to your child’s sleep difficulties. This app is in no way a replacement for discussing any concerns with your pediatrician. Instead, it provides important alerts to inform parents when their child is falling out of expected range for any of these areas.

Do I have to track sleep, feedings and diapers or can I pick and choose what I log?

If you do not wish to create a sleep plan or sleep routine, you can use the app simply as a tracker for sleep events, feedings and/or diapers.

How do I log a live sleep, feeding or diaper entry?

To log a live entry, tap the white “+” in the lower right corner of the dashboard, select the blue moon icon to track sleep, the green bottle icon to log a feeding, or the orange diaper icon to log a diaper.

How do I log a past sleep, feeding or diaper entry?

To log a past entry, tap the upward arrow at the bottom of the dashboard and select “Log Now” button next to the event you’d like to log. Tap any logged event to edit.

How do I edit an active sleep entry from the dashboard?

If you’ve clicked away from an active sleep entry and would like to edit or end it, click your baby’s photo on the dashboard. The photo will always pulse with your baby’s mood when actively tracking.

How do I log a past entry while actively tracking a sleep event?

By clicking “Hide” at the top right corner of the tracking screen, you will be returned to the dashboard while your sleep event continues to track. From there, click the upward arrow at the bottom of the screen and then an individual entry to view, edit and add past data.

How do I log a diaper?

To log a diaper, tap the white “+” in the lower right corner of the dashboard, then select the orange diaper icon. You can also do this by clicking the smaller “+” by the white diaper icon on the dashboard.

How do I log a solid or bottle feeding?

To log a solid or bottle feeding, tap the white “+” in the lower right corner of the dashboard, select the green bottle icon, and then which type of feeding you’d like to log. You can also do this by clicking the smaller “+” by the white bottle icon on the dashboard.

How do I log a nursing?

To log a feeding, tap the white “+” in the lower right corner of the dashboard, select the green bottle icon, and then “Nursing.” You can also do this by clicking the smaller “+” by the white bottle icon on the dashboard. Once on the nursing screen, tap “L” or “R” to start an active timer or the minutes just below to enter an exact time.

How do I add my nursing ounces estimate?

To add a nursing ounces estimate for more accurate nursing, click the blank “oz” field just below the main timer on the nursing screen.

How do I view and edit a previously logged entry?

View and edit your existing entries at any time by selecting the up arrow at the bottom of the dashboard and selecting the entries you wish to edit from the timeline.

How do I export my baby’s historical data?

Open the settings menu by selecting the gear icon in the top right corner of the Cradle home screen.

  • Select “Export Historical Data.” A notification with confirm the data was sent.
  • Check the email associated with your account. Refresh your inbox if it does not appear after a minute or two.

How do I switch between sleep, diaper and feeding views in Historical Data?

To view your historical data, click the up arrow at the bottom of the dashboard and then “View Historical Data” at the top of the screen. This will show a bar graph of your baby’s sleep, feeding and diaper activity. Toggle between the icons at the bottom of the screen to view the respective graph.

Additional Functions

How do I enable/disable push notifications?

Although we strongly discourage disabling push notifications, you can toggle “Enable Push Notifications” on or off in your setting menu.

How do I replay the app’s introduction screens?

You can replay the app’s intro screens at any time by selecting “Replay Intro” in your settings menu.

How do I view past cards I’ve received?

You can view new and past cards by clicking the rectangular card drawer icon in the top left corner of the dashboard. To exit the card drawer, select the upward arrow at the bottom of the screen. Some cards may expire and disappear based on where you are at in your plan or routine. Currently only the most relevant cards will be accessible in the card drawer.

How do I add notes to a past entry?

Add notes to your past entries by clicking an individual entry in your timeline. To view your timeline, click the up arrow at the bottom of the dashboard.

Can I manually change, re-order or remove supports I’ve previously selected?

At this time, you can only change, re-order and remove supports during the initial setup of your sleep plan. You must create a new plan to adjust these items after setup.

How do I set up a sleep feed?

You can set up a Sleep Feed in the introductory portion of the Sleep Plan questionnaire. Once you have set up your Sleep Plan, you cannot add or remove a Sleep Feed without creating a new plan.

Can I reorder the supports I selected when first setting up my plan or routine?

Once you have set up your Sleep Plan, you cannot add, remove or re-order the supports you initially selected without creating a new plan.

How do I extend or end a plan I’ve set up?

On the last day of your plan, a screen will appear giving you the opportunity to extend or end your plan.